Extreme Patients

Working in a healthcare service line, or other types of frontline services for tat matter, it's inevitable to meet all sorts of ppl from all walks of life...

My previous job at pop allowed me to see the true colours of aunties, mommies and kiddies, and although it's quite frustrating sometimes to serve such kiasu + kiasi customers, but it's also quite easy in the sense tat most of the customers at pop can speak english, and dey often do not need me to repeat myself when approached for enquiries...

HOWEVER, over at my current workplace, I deal wif LOADS of oldies, aunties n uncles, and even Banglas n Da Lu Meis/Zais who sometimes, sad to say, cant even understand siiiiimple english... Worst is I haf to REPEAT, REPLAY, REWIND wadever I have told them the procedure of seeing doctors every second, every minute, every hour, every day...

Some ppl are veri nice; they will smile at you, appreciate u for saving their life by first registering them, and basically just being polite n courteous, and understand everything tat i've told them, and do not need me to repeat myself all over again... These kind, I like to serve... For instance, I registered dis particular old but veri cute auntie... she's all smiles when she approached my counter and seemed veri grandmotherly, and she kept saying xie xie to me again n again, and just kept smiling at me... (maybe she's a little sort up there, but den again, it's nice to have patients being cheerful n friendly...)

If the world has super-duper nice ppl, den surely it has to contain certain ill-mannered, arrogant, incorrigible, unreasonable, uncouth, brash (i thank straitstimes for teaching me dis word) bastards n bitches...

These are two most extreme cases i've encountered so far, and it's boiling mad to juz think abt it...

Extreme Bastard 1:

This is another *ahem* tat strengthens my determination n will to be racist... He is so fucking rude n unbelieveable tat thank goodness for the glass panel at our counter, if not my colleague will surely give him a good tight slap across his shitty face...

But before I give u dis bastard's wilful behaviour, I need to educate u guys first...

Over at the clinic, it's the standard procedure to take a queue no FIRST, den wait for ur no. to be flashed on the screen n DEN we can register u for consultation... Period. Simple as tat.

So dis bastard, old enough to be a father (and he is one, mind u!) walked str to my colleague's counter beside mine, threw his newborn baby's health booklet at her, and demanded to see the doctor IMMEDIATELY. Like straight away. Like the doctor has to jump down to attend to him in 0.01 second.

My colleague, being veri nice n polite, told him to take the PRIORITY no. 1st b4 she can register his baby... and can I add? It's already a priority no., meaning tat he can skip all the rest n go first coz his baby is newborn...

BUT knew wad he said (or shouted, should i say?)

Bastard: "WAD NUMBER? KK TOLD ME I CAN JUZ COME AND SEE DOCTOR!!! WHY MUZ I WAIT? KK SAY I DUN HAF TO WAIT!!!"

(Obviously his english isnt dis fantastic, but it's not within my standard to write exactly how he spoke)

My colleague: "Sorry, sir. Please calm down first. It's our procedure to take a q number first. But u can take the priority no, and you can then come straight to me for registration..."

(But before she can finish her words, tat fucker began losing his mind, which i doubted he ever has one...)

Bastard: "WHY U DUN WANT TO DO FOR ME? MY BABY WANTS TO SEE A DOCTOR NOWWW!!!!!" Then he stormed off, went to another counter, and demanded the same thing...

But was rejected as well.

So no choice, he went to take a number, and dis time, one of my other colleagues suay suay called his number, and had to register him...

Bastard: "You good. Do for me. Not like those two. I want to complain her (pointing idiotically). I WANT HER NAME! I WANT TO SEE YOUR MANAGER!"

Wa lau, as if it's not enuf to create a scene n make a fool out of yourself in public...

But my colleague's a VERI tough woman... she wasnt scare or wadsoever. She gave him his name, and went in to call the CE out. Our CE, (a veri nice *ahem* lady lahz, one out of a million whom i dun despise coz she's educated) listened to him, and kindly led him the way upstairs to the nurse room...

So at level one, everything went back to normal after he's gone... but it's not the same story upstairs...

We found out tat the same bastard dint want to wait for his turn n wanted to go str inside the room...

????!!!!!

Come on lorz... it's not as though you are the only patient in the whole clinic... dere are others who haf been waiting for ages for their turn, and dere u are, barging into the room juz lyktt??? So fucking rude rite... CE tried to stop him, but too bad...

Den horz, it juz so happened tat dere's no one in the room coz the nurse went to toilet...

Guess wad he did?

Bastard: "WHERE'S THE NURSE??? WHY NOBODY?"

CE: "Oh, she went toilet, can you juz wait for a minute?"

Bastard: "THEN YOU GO TOILET AND CALL HER OUT NOW!"

Wa lau... You fucking stupid or common senseless or wad?? Nurses are human okie! You think u n ur baby are the only living human beings on earth ar? Wad's the big deal?? Can't you just wait for a moment? Will it kill you or ur baby? How I wish I had taken his pic n showed u guys how disgusting he looks...

CE: "Sir, how would you feel if you are in the toilet and I called you out like tat? And please do not RAISE your voice at me."

I dunno wad happened later, but apparently his big shot baby got the jab and he, his wife n baby left the clinic... but before he left, he actually loitered ard in front of our counters, staring at my colleague... WTF. He's behaving as though he wanted to fight her. But sorrie lorz, if the two of them realli fought, i think he'll lose totally coz my colleague veri big size, way bigger than him... not to mention the rest of us will charge out to help her, including the other waiting patients who are still strong enough to kick a few butts...

Unbelievable rite? My colleague's mood was veri affected by him... How would u feel if you were being yelled at lyktt for no reason at all? So suay, my shifu...

Extreme Bitch 2:

Dis happened last week, when i'm still new to the clinic, and unsure of the procedure there...

I called dis auntie, and she told me she had an appointment at 3.30pm, but she's here at 9 in the MORNING! Obviously I cant register her coz there's no way we can issue her appointment number... But being not veri sure, I asked my shifu for help...

My shifu's veri nice, explained slowly n painfully to her tat she has to come back in the afternoon for her appointment...

Den tat bitch started to get angry, and raised her voice a little... She claimed tat one of the nurses told her she can come in the morning blah blah blah... Who knows how true is tat?

Apparently there's miscommunication between both parties...

Attitude Bitch: "So how? Wad I do now? I'm a layman, I dunno how you all work... You advise me..."

Shifu: "Okie, madam, u can either go home and den come back in the afternoon, or if you dun want to go home, u can go eat something or shop ard first..."

Attitude Bitch: "GO HOME? YOU KNOW HOW TROUBLESOME I HAVE TO GET HERE...." yadda yadda...

Shifu: "Okie, if you dun want to go home, then up to you lorz..."

Upon hearing "up to you", the auntie flared up...

Attitude Bitch: "WAD UP TO ME? I'M A LAYMAN! I DUNNO WAD'S YOUR PROCEDURE LIKE! YOU TELL ME WAD TO DO!"

But my shifu already told her wad to do le, it's juz tat she dint want to listen to her advice only... If you dun wanna listen to her advice, wad can she say except for "up to you"?

The bitch demanded for a feedback form and my shifu's name... Being a tian bu pa, di bu pa woman, my shifu scribbled her name enormously across a piece of paper and gave it to her, and even showed her where to take the feedback form... *hahaz* Wad a woman.

Come on lahz, if you come to polyclinic to see doctor, please adhere to our rules n regulations, can??? You think your father owns the place izzit? Can do wadever u like? Pui.

Secondly, please be prepared to wait... It's like tat if you wanna take advantage of the cheap charges... If u can't afford to wait, go to private clinics lahz... *shakes head*

I would never realise how ppl can behave to such extremes until I've witnessed it myself... And it's gonna be two more months to witness more of such behaviours, I think...

Nevertheless, I think it's a good experience becoz I can learn how to deal wif such difficult freaks the next time...

If there's ever such a next time, tat is...